Arizona Auto Relocation, LLC

We have used Arizona Auto Relocation on several occasions with no problems. This year (2024) our car arrived with undercarriage and body damage. The owner of the company offered to haul the car to Pennsylvania, have it repaired and return in 24 hours. We decided to cut our losses and have the repairs done ourselves. We gave the owner an opportunity to "make it right" and work with us but he has not responded to our numerous phone and text messages. The drivers (Wayne and Joe) are great but the owner should probably find another line of work, based on all the negative reviews here.

Service cost: $1300

This company transported my car from MA to AZ. For starters, they picked up my car 3 days late as well as delivered it 2 days later than was told/promised! Second, my car was delivered damaged: rear spoiler with 3rd brake light off my car. Of course they have no idea how it happened. I was told it wasn't there when they picked it up (I have pictures from the day it was picked up). The owner did offer to buy the part vs me putting in a claim. All that was purchased was the spoiler. I had to purchase the brake light as well as pay for the labor to have it put on. Third: they took/used my toll transponder on the trip. The transponder was hidden in the car seat between material and the plastic and was not there when the car was delivered. I checked my statement and sure enough, it was used! I do not recommend them to anyone! Please do lots of research before choosing a transportation company!!

Move size: Partial Move Service cost: $1000

Was assigned to have Arizona Auto Relocation to pick up 2 vehicles on 1/27/18 (so I thought). I called multiple times on the date to try and confirm pick up and did not get a response back until the next day 1/28 at 3pm that they were coming on 1/29/18 in the late morning, possibly afternoon. I felt it unacceptable to be informed that they were going to pick up 2 days after the scheduled date. The driver I spoke to was fine , but the dispatcher/manager I spoke proceeded to state that I had a problem and that I didn’t understand the business.

He informed me that the date of pick up is not a date but there is a window from the date of 2 days. I said well that is great, but I wanted to give them a chance but didn’t want to trust him with my vehicles because of his poor communication skills and poor reviews. He then proceeded to insult me and told me I don’t need your cars, etc etc.

I informed him that granted I don’t “know the business “ but it is your job to inform the customer that your service will be provided as such and to apologize for any inconvenience. He proceeded to go on with his unprofessional customer service. I had no problem that they were going to come 2 days later if only they let me know. I just wanted to know with reasonable anticipation and to be treated with respect.

I would never work with or recommend this company.

Move size: Partial Move Service cost: $2500

This is the sorryest excuse for a business that I have ever dealt with, Auto Transport 123 assigned AZ Auto Relocation to pick up my Dodge Viper, I tried calling AZ Relocation for 2 days, got recording, left messages,nobody returned my calls, finally got ahold of a driver, he informed me that AZ Relocation is going out of business and there is nobody in the office, this is the 3rd day and my car was supposed to be picked up today at the latest, it is going on 5PM and nobody has heard from the driver and nobody can get ahold of him. I would sure like to get my hands on the SOB that runs this good for NOTHING so called business.

Service cost: $775

I would thoroughly research any vehicle transport company. Hard to do, when you put your trust into a company, thinking all will be fine, and think that you have done the research to pick the right company. The lack of communication, from the broker to the carrier was poor. My vehicle was picked up 3 days late, and not delivered when promised. This lead to a lot of re-scheduling, and missed appointments. My vehicle was damaged, and still trying to settle. I could not believe the lack of responsibility and professionalism on the part of this company. I can only recommend to research in advance, any vehicle transport company from the broker to the carrier if in need of this type of service.

Move size: Partial Move Service cost: $1128

Can I give ZERO starts? Shipped 2 vehicles due to job relo and both cars were 10 days late and showed up damaged. One car now makes a banging sound when you turn and the other was covered with this white wax substitute and had a huge scratch down the side. Driver was super late and offered to drop off at night and I said I wanted to take delivery in the light. So he showed up the next day at 11:30pm!! Again super dark and when I called the office Chris about the damage he was super upset I called so late, so I guess it’s ok for you to have my cars delivered at midnight but I shouldn’t call you at 10pm AZ time.

Move size: Partial Move Service cost: $2450

-3 STARS-Vehicle picked up on 1/25 and was scheduled to be delivered 1/31. Actually delivered on 2/21 (ONE MONTH LATER). We had to send a POLICE OFFICER to their place of business (which is someone's house) because we thought they STOLE our vehicle.
They never answered our calls and when we did hear from them they lied telling us it would be delivered by noon or in one more day (this went on for 3 WEEKS). Story changed daily. FINALLY when vehicle was delivered it had been spray painted and bumper was dented. THESE PEOPLE ARE LIARS!! Worse experience with transportation company EVER!!

Service cost: $1500

Used a broker to arrange shipping of my car from Florida to Ct. I setup on Friday and was told Saturday or Sunday pickup. Driver picked up Sunday and called me Monday to let me know he was on his way. Couple days went by and was told truck broke down, I was worried at first but I was given a pic and both the driver and owner let me know exactly what was going on and eased my mind. Car came a few days later. Driver was really cool talked to him while unloading my car and as he re loaded his trailer. He was smart, he took time stamped pics of my car at the dealership, even though the dealership tried to rush him out. Come to find out the dealer lied about certain scratches and he really hooked me up by taking the pics. I strongly suggest this company. If I ever transport a car again, I will use them for sure.

Move size: Commercial Move Service cost: $1050